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For a detailed update on our response to COVID-19 click here. We are also able to provide online quotes for potential customers.


Rapid’s Response to COVID-19

11th January 2020 by Suzanne Whitton

Latest Update 11 January 2021 

We continue to receive regular communication from customers and employees with regard to COVID-19, or Coronavirus as it is more commonly referred to. We thought it might be helpful to attempt to answer the most frequently asked questions.

Deep Cleans and Daily Cleaning Adjustments for Current Customers

A number of our customers have closed temporarily. Most of the buildings that remain open and still require cleaning, are in the education and medical sectors. Where possible we are still cleaning these buildings, revising the service on request.

If an area has been known to be contaminated, our employees will not enter that area for 72 hours (length of time the virus is believed to survive on hard surfaces). Once it has been cleaned and disinfected following the decontamination guidance* as set out by Public Health England, we can then enter. If you have a known infection in your building and you need a Covid deep clean, we can arrange for our supplier (who is fully insured and has the necessary equipment required to carry out this service) to provide a quote. Rapid can of course carry out a standard deep clean at any point after the required 3 day period.

For essential businesses that remain open, we can increase our cleaning hours to include repeatedly disinfecting contact points such as door handles, hand rails, toilets etc. A number of our customers in the medical and education sector, have asked us to temporarily increase their cleaning contract. If you would like to discuss revising your schedule temporarily then please contact your Contracts Manager in the first instance.

We have carried out an in-depth risk assessment at all sites. You can find our Covid-19  health and safety information here.

Covid-19 secure in 2020

Rapid’s Cleaning Operatives

Firstly, and most importantly, we are reminding all Rapid employees that if they, or someone in their home, have any symptoms of Coronavirus they must stay at home.

Rapid employees should have all received training on infection prevention and control. Our Health and Safety Manager has put together a Toolbox Training module and we are continuing to roll that out among all of our cleaning staff. The material tackles topics such as ‘What is Coronavirus?’ ‘What are the symptoms of Coronavirus?’ ‘When should I seek medical help?’ and ‘How can I protect myself?’

In addition, we are ensuring that all Rapid employees have our current guidelines around PPE clothing and the colour coding system that will help prevent spread of infection.

Continuing Self-Audits

With a view to protecting everyone from unnecessary social interaction, Contracts Managers are now carrying out self-audits only. We are calling customers beforehand, to confirm agreement with this process and to ask for feedback with regard to any areas that might require special attention. As always, we will share the outcome via telephone and invite any comment.

If you would prefer to meet with your Contracts Manager then this can be pre-arranged; social distancing guidelines will be observed at all times.

Head Office Preventative Measures

At head office we are now operating with a skeleton staff, adhering to government guidelines and taking sensible precautions with regard to cleanliness. Some of those measures include:

  • Those who can, continue to work from home. Our head office team attends on a strict rotation basis.
  • Regular disinfection of general contact points throughout the day eg door handles, toilets, kitchen equipment, hand rails, light switches etc.
  • Employees are responsible for daily cleaning/disinfection of their keyboards, desks, telephone handsets, mobile phones.
  • Installation of hand-sanitisers at all entry points.
  • Staff are encouraged to wash their hands thoroughly every time they re-enter the building, use the toilet, eat etc.
  • Rotating lunch hours to ensure that we can keep to the recommended 2 metre distancing in the kitchen.
  • Drinks are not be made for other people and food is not shared.
  • People are asked to self-isolate and get a test, if they have a temperature or a new, persistent dry cough. They are also asked to self-isolate if anyone in their home has Coronavirus symptoms or they have been in contact with someone who has recently tested positive.
  • All employees are wearing masks when not seated at their desk.

We hope that this information helps. If you would like to discuss anything further then please contact your Contracts Manager or call head office on 0845 0742981.

Handwashing Poster

*According to Public Health England: PPE ensemble is more enhanced than pandemic flu requirements due to COVID-19 being a novel coronavirus and the evidence base for transmission is limited. Therefore, this is based on expert opinion to date and may be revised as the situation evolves. Cleaning and decontamination should only be performed by staff trained in the use of the appropriate PPE (as above); in some instances, this may need to be trained clinical staff rather than domestic staff.

Suzanne Whitton

by Suzanne Whitton

Suzanne has been working at Rapid since 2007. She currently looks after Rapid's Marketing strategy and is the voice behind their website and presence on social media.