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Rapid provides a commercial cleaning service to over 400 sites,
many of whom have kindly shared feedback on their experience of
working with Rapid.
“Our local Contracts Manager is always on hand when we need him urgently and he makes sure the cleaners are managed well. If there is an issue he resolves it and with a smile. It just makes life easy, so thank you.
Our experience with Rapid has been good, the team are always swift to respond and helpful. We feel valued as a client and know they will do their best to support us. ”
“I highly recommend Rapid Clean, mainly on reliability. They have been extremely flexible in meeting our needs with various changes over the past few years. If there are staffing issues they are dealt with sufficiently without any major impact to our business; we've even had managers stepping in if there are last minute staffing issues.”
“Our experience with Rapid Clean has been very positive. They have offered a professional and efficient service and our offices are always cleaned to a high standard. I would recommend Rapid Clean to anyone wanting a high-standard cleaning company.”
“I no longer have to deal with the day-to-day issues and in fact I am rarely involved at all, the cleaners just do their job.”
“Since the beginning, we have seen an improvement in the cleanliness of our office. Our Contracts Manager is friendly and eager to meet our expectations. He always fulfils what we agree on and asks if there is something he could do even better for us. He calls regularly to check the cleanliness of the office. We made the right decision when choosing Rapid Clean.Thank you for the excellent service”
“Flexibility is key for us, and we get that from Rapid Clean. We want the job doing well, not just hours being fulfilled. The Rapid Clean team feels like an extension of our team rather than an external company.”
“The professionalism in the way the contract has been handled from inception to now has been second to none. We have an excellent relationship with our Contracts Manager who regularly visits to inspect the standard of workmanship and to get feedback on levels of cleanliness from us. Our allocated cleaner is fantastic, her attention to detail and thoroughness keeps our new offices sparkling. I would not hesitate to recommend the services of Rapid Clean.”
“The service and contract at all levels has been excellent and the communication regular and reliable. We have confidence in Rapid and would happily recommend them to any company requiring support in maintaining their facilities.”
“The new cleaners do a good job and seem to be thorough. They are very friendly and helpful chaps. So glad we made the change.”
“We’ve been really pleased with Rapid Clean who has provided a professional service, good communication, and regular service reviews. We have had cleaning companies previously who were not up to standard, but Rapid Clean has been brilliant and we look forward to a long working partnership.”
“The level of service we receive is exactly what we were promised, which is always what you hope for. Thanks again to the Rapid team for a top job.”
“The Rapid team is reliable, so can come and go without the need for supervision. They regularly inspect their own standard of workmanship and share those findings with us. They keep on top of those difficult areas that collect dirt, so the offices always look presentable to visitors too.”
“Rapid is reliable, efficient in responding to our needs and the management structure is excellent. I would definitely recommend Rapid to anyone.”
“The professionalism in the way the contract has been handled from inception to now has been second to none. Our cleaner is fantastic and we have an excellent relationship with our Contracts Manager, Craig, who always delivers on his promises and turns up when he says he will.”
“I would say to any GP Practice, that I would recommend Rapid Clean, they are fantastic with the services they offer, they are very professional. Anna completes regular audits, and they ring to make sure we have everything we need regularly and all the staff seem very happy."
“The service has been great so far. The customer service side of things is very good and any initial concerns I raised have been addressed and implemented to ensure the service is where we expect it to be. Judy was fantastic in the initiation of the service and Julia has been a great contact thereafter.”
“Some companies come in and make promises that I know they cannot deliver - I’ve been in this game for many years! We have no regrets whatsoever in moving our business across to Rapid Clean.”
“I just want to say what a fantastic job last night getting our Practice back to the way it should be - fresh and clean. I appreciate all the hard work it must have taken and it has been noted by team members this morning. Once again a huge thanks and great to have Rapid Clean on board.”
“I have been really impressed by the service Rapid Clean has provided. Any problems have been resolved very quickly and efficiently and the standard of cleaning has improved dramatically.”
"Finding a reliable cleaning company has always been a challenge for us, but Rapid has changed the game. They have set the bar high with their professionalism and commitment to delivering outstanding results. We no longer have to worry about the cleanliness of our school because Rapid Clean has proven time and again that they can be trusted."
"The cleaning team is fantastic; Carol supervises brilliantly, and all the cleaners are very much part of the school team. Anna, Rapid Clean’s Contracts Manager, comes in to carry out the monthly audit and meets with our Site Manager to ensure he is happy."
“The monthly site audits are really useful. It’s an opportunity to see our Contracts Manager face to face. I can get hold of him on the phone whenever I like, but knowing that he will always be there once a month if I need to show him something physically, is a comfort.”
“I can contact Paul or Ingrid at any time if the on-site supervisor isn’t available. They always phone me back and I have peace of mind that the back up is there if a problem ever arises. Even when things don’t quite go to plan, people listen and put it right. I have no issues with Rapid at all; we are getting what we pay for.”
“The flexibility that Rapid has provided during the Covid pandemic has been brilliant. There’s been so much change with pupils and teachers in and out, more cleaning needed on some days and reduced on others. I’ve asked a lot of the team and Sabeeh (Rapid’s Operations Manager) has sorted it, with his usual measured approach.”
“No cleaning company will get it right immediately but in Rapid we found one that is willing to persevere and try to understand how we at Bristol Grammar School work. I can now honestly say that Rapid has got it right and are providing an excellent service for us.”
“The contract was tailored to our needs and the flexibility being offered was just what we needed, especially in the school holidays. I’ve never needed to contact head office as we don’t ever have any problems. We see our Contracts Manager at least once a month and I can bring up any issues during the audit.”
“We are extremely happy with the service and support we have received from Rapid Clean over the past year. The quality of the cleaning service is outstanding.”
“Our school looks clean and cared for. The cleaners are friendly, work hard and staff turnover is low. Monthly audits with the supervisor pick up any areas of concern, as well as highlighting any work particularly well done.”
“I would just like to say how impressed all the staff were after the deep clean which was undertaken in August. With what little time they had they did a remarkable job on the school. I would also like to mention how professional and attentive Dariusz is. He is always approachable and contactable with nothing ever too much trouble. We look forward to continuing business with you throughout the year. ”
“The contract was easy to set up and the service was fantastic from day one…the three Rapid cleaners are ultra-reliable. I have no complaints from the staff ever and I know that I don’t have to worry about them not turning up.”
“When I walked into the office yesterday, Monica said she noticed the place was so much cleaner the moment she walked in. She was so delighted. One of the other directors was also very impressed with the lounge and dance floor. You really made it shine. I have to say you and your staff have done a good job and no cobwebs above the dance floor!”
“I just wanted to pass on my thanks to the team on how well they have been doing lately. In these current circumstances it is imperative to have a good cleaning team around. My personal thanks would go to Amadou and Vital. They have always been extremely proactive when around the centre and at times going above and beyond to help our customers at site."
“Since employing the services of Rapid, there has been a marked improvement in the standards of cleanliness and presentation of the building. There has been an increase in the number of customers who would recommend Balham Leisure Centre citing that the building is ‘clean and has a modern feel’. This is a testament to the cleaning team who work tirelessly to achieve these very high standards.”
Rapid Commercial Cleaning Services Ltd