Belmont Primary School is a two-form entry community primary school based in Hounslow, London. With approximately 460 pupils aged between 4 and 11, this beautiful Victorian building sees a lot of daily traffic.

When the school’s Business Manager, Alison Lakey, first made contact with us back in 2019, she had been unhappy with her current cleaning provider for some time. Having been bought out by a larger company and under new management, the service had deteriorated.

“The standard wasn’t good enough and there had been one hassle after another.”

Wisely, Alison sought out a few cleaning quotes. The final decision came down to Rapid offering a competitive price, as well as a glowing reference provided by another local customer. We are acutely aware that we owe a lot to our amazing cleaners at this site…

“Nanette, our onsite supervisor, is very ‘on it’, reliable, trains her team and sets an excellent example. She’s got so much energy and takes pride in her job. The cleaners we currently have in all day have kept our school safe during the pandemic and have been excellent. We tell our cleaners regularly how grateful we are!”

Schools have certainly been kept on their toes this year, which has required a lot of flexibility with regard to the cleaning service. We have increased, and occasionally decreased, the service at Belmont to accommodate their changing needs…

“The flexibility that Rapid has provided during the Covid pandemic has been brilliant. There’s been so much change with pupils and teachers in and out, more cleaning needed on some days and reduced on others. I’ve asked a lot of the team and Sabeeh (Rapid’s Operations Manager) has sorted it, with his usual measured approach.”

A hard-working team, plus a flexible approach, are essential ingredients for providing an excellent cleaning service to schools. We look forward to a long and happy relationship with Alison and Belmont Primary School.