Bowman House is a privately-owned business centre, situated on an industrial estate just off junction 16 of the M4. The manager, Graeme, made contact with us in May 2017 because he was struggling to find a reliable cleaning company who understood their ever-changing needs.
“We were looking for a supplier we could trust and the professional presentation from Rapid convinced us that becoming a client was the way forward.”
The cleaning company Bowman House had been using previously, didn’t appear to be managing the cleaner and was not carrying out regular inspections of the site. As part of our contract, all customers receive monthly visits from their Rapid Contracts Manager, including a full audit of the cleaning standards. The existing cleaner wasn’t keen on increasing her hours on site so after a short period, we brought in a new cleaning operative who received our usual thorough training.
The customer is always our priority, so we were keen to find out if we were delivering what had been promised at our initial meeting and that Graeme was happy.
“We have not been disappointed, the service and contract at all levels has been excellent and the communication regular and reliable.”
When asked if he would recommend our service to other potential customers, this is what Graeme had to say:
“We have confidence in Rapid and would happily recommend them to any company requiring support in maintaining their facilities.”