Founded in 1532, Bristol Grammar School is a co-educational day school for pupils aged 4-18. The school is spread over a large campus with many buildings and houses.
We were delighted to be invited to tender for the cleaning contract of the school in 2014 and have been providing them with a fully managed cleaning service ever since.
Bristol Grammar is a busy vibrant school with various events running after school, during the holidays and at weekends; the site is permanently in demand and the school’s cleaning requirements change on a daily basis. Having managed their cleaning in-house for a while, the Facilities Office Manager, Jayne Naughalty, was looking to outsource:
“Managing the cleaners ourselves worked for a while but we didn’t have the necessary back up and that was becoming a problem. If staff were off sick, we didn’t have a full team and standards were beginning to slip. The school wanted to move forward and we knew that we would need a more professional solution.”
Initially they chose a local company to look after their cleaning requirements, but it soon became clear that they were not able to provide the flexibility or consistency required by Bristol Grammar. Jayne subsequently put the contract out to tender.
“We wanted a well-managed professional cleaning company. We were looking at ways to make the school cleaning run smoother and Rapid made some good suggestions for supporting us in making the necessary changes.”
The team of 28 cleaners including a Day Janitor and Site Manager, means the school has Rapid Clean staff on site from 8am until 8pm, Monday to Friday and occasional weekends. The role of Day Janitor was a recent addition that Jayne was greatly in favour of.
“Having a janitor on site enables us to be proactive rather than reactive. It’s working really well for us and Carol is an excellent Site Manager.”
Carol is supported by a Rapid Contracts Manager and Regional Manager who are on hand for advice and regularly visit the school. Jeff Whitton, Managing Director of Rapid continues to meet up with the team every quarter but as Jayne says…
“Our relationship with Carol is so good that we rarely need to contact head office any more. This is what we wanted to happen and I can honestly say that since we got the right team of people here, it’s working really well.”
We run a quarterly awards scheme exclusively for the cleaners at Bristol Grammar School, which has been great for morale. We recently provided the team with a celebratory lunch that enabled the cleaning team to meet Rapid’s Managing Director, Regional Manager and Contracts Manager.
“We have a family environment here and we want to make it a nice place for people to work. We encourage the cleaners to chat to our staff and they really are part of the team. The awards scheme is a great way to recognise hard work and the lunch last week was great for that.”
It took a while for us to develop the right team but we have worked hard with the customer, to meet the challenge. As Jayne says:
“No cleaning company will get it right immediately but in Rapid we found one that is willing to persevere and try to understand how we at Bristol Grammar School work. I can now honestly say that Rapid has got it right and are providing an excellent service for us”