When we first came into contact with Canbury Medical Centre in Kingston upon Thames, they had been using commercial cleaning contractors for some time. Despite being disillusioned by the service they were receiving versus the amount of money they were paying, they were willing to give Rapid a try.
Upon meeting Sarah Benton, the Practice Manager, we knew that we could provide the Medical Centre with an excellent cleaning service as well as saving them some money. And that is exactly what we did!
We inherited the existing cleaners under TUPE law and Mary, Rapid’s Contracts Manager for the Kingston area, worked hard at re-training them and getting them on board with Rapid’s procedures.
In the early days, Mary remembers going to site weekly, making sure that the cleaners were using their time efficiently and the customer was happy:
“Mary is excellent, she is always visible and acts immediately on any concerns that we have.”
In the past, Sarah had experienced cleaning companies who were distant and unresponsive but her experience of Rapid has been very different:
“The service we have received from Rapid has been good over the last 2+ years. Our Contracts Manager is excellent at keeping us informed, she visits the site and cleaners on a regular basis.” Sarah Benton