Highover School in Hertfordshire is a primary school with approximately 450 pupils. The Business Manager, Lynne Maylin, initially made contact during the Coronavirus outbreak. With everything else that was going on, Lynne was keen to move away from the hassle of managing an in-house cleaning team and the school was in need of a thorough deep clean.

One of the cleaners wanted to continue working at the school, so we were able to transfer her under TUPE, meaning that she kept the same terms and conditions of employment.

The benefit of contract cleaning is that we have the ability to mobilise local cleaners at short notice. As a result, we had a full team of cleaners up and running within two weeks of visiting Highover School – something that the school was very impressed by.

“Rapid responded very quickly to our initial query and efficiently and effectively got a cleaning team in place to support our needs.”

With every new contract, we ensure that the first few weeks are spent training the cleaners and ensuring that we know exactly what the customer needs. It was no different at Highover School, who continue to have regular visits from Piotr, our Contracts Manager, as well Paul, our Operations Manager.

“Their communication is excellent both within the team of cleaners and on site supervisor as well as the Operations Manager who visits the school regularly.”

We are looking forward to a long and happy relationship with Highover School. It was great to receive such positive feedback from the head teacher, Lisa Hayes…

“The standard of cleaning is very high and they are completely reliable. I would highly recommend them to other schools and businesses.”