Softcat is a leading provider of IT solutions and services to businesses across the UK. Maria Dias, Office Manager in Marlow, Buckinghamshire, was looking for an ‘efficient, reliable cleaning service’, something they were no longer getting from their contractor of three years.

Maria was keen to be removed from the day-to-day management of the cleaning and after contacting us for a quote in 2018, she was immediately impressed by the support structure provided by Rapid.

The tailored cleaning schedule demonstrated the organisation that Maria was looking for, and being introduced to Diana Marothy, Rapid’s Contracts Manager for Softcat, helped to confirm that she would be well looked after.

Although the cost was slightly more than they were paying at the time, Maria felt this would be a good investment…

“We do pay a bit more money with Rapid, but we have a better service, and the number of cleaners has increased. It has been worth paying a bit more money to get what we want; we are now getting good value for money.”

Flexibility has been key for Softcat over the last 6 months as they have recently transformed the ground floor of their building into a Covid vaccination centre. Diana has worked hard on making this happen…

“We are so well looked after by Diana who is reliable, organised and just gets things done. She is easy to work with, responds to requests immediately and has even helped us make savings in some areas.”

We asked Maria what has stood out for her in terms of Rapid’s service…

“Rapid is reliable, efficient in responding to our needs and the management structure is excellent. I would definitely recommend Rapid to anyone.”