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What products do you provide as part of the contract?

We supply anything that is essential to cleaning your premises – vacuum cleaner, mop and bucket, chemicals etc. Consumables such as toilet rolls, hand towels, soap dispensers etc are not included as part of the contract but we can order and arrange delivery on your behalf. You will be invoiced separately for these items.

How quickly can you start the cleaning contract?

Ideally, we require 4 weeks from signing the contract to starting it. This allows us to comply with current TUPE legislation which states a 28-day consultation period. More than that, it provides us with time to find good quality cleaners and make the necessary arrangements to ensure we provide you with the excellent service you are expecting. If for any reason you require an urgent start then we will make a special request to the Contracts Manager in your area, who will do their best to accommodate your needs.

Can we sign up for a trial period?

In order to remain competitive on cost, our standard 12-month contract includes a clause allowing you to break the contract at any time. If for any reason you are unhappy with the service you are receiving, then just let us know. Our contract states that we have 15 days to put things right but if this is still not to your reasonable satisfaction, then we will bow out gracefully. In effect we are always ‘on trial’.

Do you have a set hourly rate?

We generally work on a cost per building and tailor-made service, rather than an hourly rate. We prefer to treat each customer as an individual.

What areas do you cover?

Head to this page if you would like to see a map of the areas that we cover.  If you have multiple sites around the country, please make a direct enquiry and we will accommodate your needs if at all possible.

Do we have to keep our current cleaner(s)?

The current TUPE law exists to protect the employee. Our Managing Director, Jeff Whitton, has written a post giving the full information on how the TUPE law will affect you.

What if we love our current cleaner but not the cleaning contractor?

If you would like to take on Rapid as your service provider, without losing your cleaner, that is entirely possible. Assuming the cleaner would like Rapid to become their new employer and we are able to provide them a role with the same terms and conditions, they can transfer under TUPE.

Are all cleaners DBS checked?

If a cleaner is working in an environment where they are likely to come into contact with under 18s (schools, nurseries, colleges) then initially their name will be checked against the Children’s Barred List (List 99). If that check comes back ‘clear’ then they will be allowed to work on site with a full DBS check being carried out within 2 weeks of them starting (results may take longer than that to come back).

How often will the Contracts Manager and Operations Manager visit?

Once you become a customer of Rapid, you will automatically receive an audit once a month, carried out by your Contracts Manager. This is initiated by them and  you will be invited to attend. We use a traffic light system, whereby ‘green’ means everything is ok, ‘amber’ highlights items that need attention and will be rectified by the next audit and ‘red’ means this must be dealt with by the next clean. You will be sent a copy of this audit for your records.

The Operations Manager will visit on occasion and will sometimes attend the monthly audit.  If there is a specific issue that needs rectifying immediately then they will attend with the Contracts Manager.

Do you have a minimum number of hours per contract?

Our minimum contract size is 10 cleaning hours per week. The only exception would be if the building is located very near to an existing contract, meaning that set up fees would be minimal and we can potentially employ the same cleaners.

How do you dispose of used chemical containers?

Quite simply – we don’t! As part of our bid to be ‘greener’, we use a Chemical Dosing system which you can read more about here. This takes away any need to dispose of containers as they are all re-used.

Who do we contact if we have a complaint?

As a customer, your first point of contact will always be your Contracts Manager. They will be best placed to deal with your query as quickly and efficiently as possible. If you still require assistance then Karen Henry-Arthur, our Head of Customers Services, can be contacted on 0845 0742953.