New Rapid Customers
Our fully managed cleaning service commences as soon as a company chooses Rapid Clean as their service provider. Customers are kept up to date with preparations for the hand over from the outgoing contractor (if relevant) and the Rapid operations team will be introduced at a walk-thru with the Rapid sales person.
The assigned Rapid Contracts Manager commits to being on-site frequently during the first few weeks of a new contract. We then book in a formal audit at the end of the first month to make sure that the transition has been smooth and to discuss any areas that may require fine-tuning.
Regular Cleaning Audits
The role of the Contracts Manager is to make sure that the cleaning contract is running smoothly and that we are delivering a reliable and professional cleaning service. Part of this service is to carry out regular cleaning audits, where the Contracts Manager inspects the site to ensure that the cleaning has been carried out to a high standard, noting any necessary improvements.
We have an online auditing system called Cleanlink, that enables the Contracts Manager to audit the complete cleaning schedule on an iPad, sending the results through to the customer as well as head office, with an action plan.
Training of Cleaning Staff
A number of new contracts are ‘relevant transfers’ under the Transfer of Undertakings (Protection of Employment) Regulations 2006. However in our experience, not all staff will transfer across to us. In such situations, we are able to draw on our pool of local labour, or will advertise for suitable cleaning staff.
The Contracts Manager introduces the cleaning schedule to all staff members to make sure that the customer’s cleaning requirements are fully understood. Training of new staff takes place on site and all cleaning operatives receive full induction training, irrespective of their previous experience.
We regularly monitor and assess the standard of work delivered by the cleaning operatives and any re-training required is provided by either the Site Supervisor, Contracts Manager or Operations Manager.
Good Communication is Key
As well as regular quality audits, we provide a daily communication log book which is left on site and designed to help customers communicate directly with the cleaning staff. This is especially useful if the cleaning is performed outside of working hours.
Communication is a two way process; the log book also allows our cleaners to let the customer know about anything which may need to be brought to their attention.
Our operations team is supported by a strong head office team who provide customers with additional support when needed.
The result of every cleaning audit is received by our Customers Services department who ensure that any issues are resolved appropriately, keeping the customer up to date at all times. Our customer service line is available 7 days a week.
By providing a fully managed cleaning service, every Rapid customer receives the personal attention they deserve from their cleaning company.
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“I no longer have to deal with the day-to-day issues and in fact I am rarely involved at all, the cleaners just do their job.”
Bowman House Business Centre
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“The service and contract at all levels has been excellent and the communication regular and reliable. We have confidence in Rapid and would happily recommend them to any company requiring support in maintaining their facilities.”
“From sales right through to the Area Manager, everyone I have met at Rapid practices what they preach.”
“The staff are reliable and conscientious, the management team are regularly on site monitoring the standards of work. We would certainly recommend Rapid to other commercial businesses.”
Finchampstead Doctor’s Surgery
“The communication between ourselves and Rapid is excellent. There is always a quick response to any problems or issues that arise.”
“We have had a faultless attendance record since Rapid started cleaning for us. Any last minute changes have always been communicated and replacements of a high calibre have been provided. Our Regional Manager is always fully contactable and I have absolute faith and confidence in her ability to provide the service we require.”