Healthcare and Medical Centre Cleaning.

Our minimum contract size is 10 cleaning hours per week. The only exception would be if the building is located very near to an existing contract, meaning that set up fees would be minimal and we can potentially employ the same cleaners. 

Head to this page if you would like to see more details on the areas that we cover. If you have multiple sites around the country, please call us or make a direct enquiry and we will accommodate your needs if at all possible. 

Ideally we require 4 weeks from signing the contract to starting it. This allows us to comply with current TUPE legislation which states a 28-day consultation period. More than that, it provides us with time to find good quality cleaners and make the necessary arrangements to ensure we provide you with the excellent service you are expecting. If for any reason you require an urgent start, we will make a special request to the Contracts Manager in your area, who will do their best to accommodate your needs. 

We generally work on a cost per building and tailor-made service, rather than an hourly rate. We prefer to treat each customer as an individual and cleaner rates of pay will differ depending on location.

We supply anything that is essential to cleaning your premises - vacuum cleaner, mop and bucket, chemicals etc. Consumables such as toilet rolls, hand towels, soap dispensers etc and not included as part of the contract but we can order and arrange delivery on your behalf. You will be invoiced separately for these items. A price list can be obtained by emailing our business admin team. 

You can view our consumables brochure here. We can research prices on like-for-like products and price match where possible. Please contact our business admin team to discuss your requirements. 

Quite simply - we don't! As part of our bid to be 'greener', we use a Chemical Dosing system which you can read more about here. This takes away any need to dispose of containers as they are all re-used. 

Compliance with the 2025 standards is mandatory for all healthcare organisations. Rapid Clean works closely with healthcare facilities to apply the NHS cleaning policy template, conducting regular audits and joinly determining cleaning frequencies and methods using the functional risk (FR) category system. Our staff are trained in accordance with NHS guidelines, including COSHH regulations and the hierarchy of controls.

We utilise monthly audit score sheets and efficacy checklists to monitor cleaning performance.

We follow the NHS health and safety protocols, including risk assessments, PPE usage, and training on handling hazardous substances. We adhere to COSHH guidelines and ensure staff are equipped to manage risks effectively.

Absolutely! We can help tailor the NHS cleaning policy template to fit your organisation's specific needs, ensuring compliance with national standards while accommodating local requirements. 

Our staff undergo comprehensive training covering NHS cleaning standards, infection control, health and safety procedures, and the proper use of cleaning equipment and chemicals. This ensures a high-quality service delivery.

We don't automatically carry out DBS checks on medical sites, this is available on request if your site requires it.

The current TUPE law exists to protect the employee. We have written a blog post giving the full information on how the TUPE law will affect you/your business.

If you would like to take on Rapid as your service provider, without losing your cleaner, that is entirely possible. Assuming the cleaner would like Rapid to become their new employer, they can transfer under TUPE.

Once you become a Rapid customer, you will automatically receive an audit once a month, carried out by your Contracts Manager. This is initiated by them and you will be invited to attend. We use a traffic light system whereby 'green' means everything is okay, 'amber' highlights items that need attention and will be rectified by the next audit, and 'red' means this must be dealt with by the next clean. You will be sent a copy of this audit for your records. Your Operations Manager will visit on occasion and sometimes attend the monthly audit. If there is a specific issue that requires rectifying immediately then they will attend with the Contracts Manager.

In order to remain competitive on cost, our standard 12-month contract includes a clause allowing you to break the contract if for any reason you are unhappy with the service you are receiving. Our contract states that we have 15 days to put things right but if this is still not to your reaonsable satisfaction, then we will bow out gracefully. In effect we are always 'on trial'. 

Your first point of contact as a customer is your Contracts Manager who will be best placed to deal with your query as quickly and efficiently as possible. We also have an online ticketing system whereby your query can be recorded and followed through to satisfaction by our customer services team. A simple email to support@rapiclean.freshdesk.com will raise a ticket. Alternatively, call us on 0845 0742981