CIM - Office and Conference Centre Cleaning Case Study
The Chartered Institute of Marketing runs out of Moor Hall, an impressive conference and training centre set in the stunning countryside of Cookham, Berkshire. With 80 bedrooms, 24 conference rooms and a restaurant, Moor Hall requires a reliable and professional daily cleaning service to ensure the smooth running of the facility.
Good Management Makes a Difference!
During the summer of 2022, CIM's General Manager was becoming increasingly frustrated by an unsatisfactory cleaning service…
“The cleaners were working throughout the night and there was no flexibility on the time of clean. Standards were poor. We wanted greater visibility and input into the service being provided.”
CIM had heard good things about Rapid Clean from other local companies so knew already that we could be what they were looking for. Upon visiting, it became apparent that the lack of management from the previous cleaning company, was a major problem. We have a strong operations team with a local manager in every area and were therefore confident that we could make a significant difference. We asked CIM’s General Manager, Daniel, if this was the case in practice…
“Our Rapid Clean Contracts Manager is fantastic – you say it one day and it’s done the next. She listens, is proactive, and comes to us with solutions before we’ve even noticed there is a problem!”
Anyone can send in cleaners, but a big part of what sets us apart from other cleaning companies, is a proactive management team that works with the cleaners and the customer.
“Mirela has built up a great rapport with the site supervisor which ensures a smooth-running service. The Rapid Clean team feels like an extension of our team rather than an external company.”
Treating Customers as Individuals
It’s important to us that we meet the differing needs of our customers. Daniel was keen to have greater input in the day-to-day cleaning, so early on we changed the time of clean to suit their opening hours. We asked Daniel if he was happy with the service he is receiving from Rapid Clean…
“Flexibility is key for us, and we get that from Rapid Clean. We want the job doing well, not just hours being fulfilled. I would definitely recommend Rapid to other businesses.”
We look forward to developing our relationship with CIM, ensuring that their building remains clean so that they can concentrate on providing a great service to their customers. Well done to our Berkshire team.
Moor Hall (CIM) is just one out of the 150 buildings that we currently service in the office sector. If you would like to find out more about our office cleaning service and how we might be able to improve your cleaning standards, please make an enquiry.
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