Fully Managed Cleaning Service: What Rapid Clean Can Do For You
In the busy world of work, maintaining a clean and professional environment is crucial, no matter your industry. At Rapid Clean, we understand the significance of cleanliness in the workplace and offer a fully managed cleaning service that has been carefully designed to meet your needs. So, what do you get with this service, and why does it matter?
A Dedicated Contracts Manager
When you choose Rapid Clean, you gain a dedicated Contracts Manager. This person will be an experienced professional and your first point of contact to oversee the smooth execution of your cleaning contract, guaranteeing a reliable and professional service at all times.
A Personalised New Starts Process
During the initial weeks of your contract with us, your assigned Contracts Manager will spend dedicated time on-site to ensure a smooth start. A formal audit will then be carried out by the Operations team at the end of the first month, giving you the opportunity to discuss any adjustments and fine-tune the service to your satisfaction. There will also be a follow-up meeting with the Sales team member who you dealt with initially, to ensure that we’re delivering on expectations. This meeting will be booked in before your contract commences.
Continuous Monitoring with Cleanlink Auditing System
Our online auditing system, Cleanlink, empowers our Contracts Managers to conduct regular audits using iPads. This ensures that the cleaning schedule is consistently met to a high standard. Results, along with an action plan, are promptly shared with you and our head office.
Fully Trained Staff
To guarantee your cleaning requirements are fully understood, your Rapid Contracts Manager introduces the cleaning schedule to all staff members. New cleaning staff undergo on-site training, receiving a full induction, irrespective of prior experience, or whether they have been working at that site under a previous employer. We expect each cleaning operative to work to Rapid Clean’s standards. Regular assessments and re-training, if necessary, are carried out by our dedicated management team.
Clear and Easy Communication
Communication is key, especially when cleaning is conducted outside of working hours. Our daily communication log book, left on-site, allows direct communication between you and our cleaning staff. This two-way process ensures prompt attention to any issues that may arise.
Responsive Customer Support
Our Operations team is supported by a friendly and professional head office team, providing additional support whenever you need it. All cleaning audits are handed over to our Customer Services department, who will ensure any issues are resolved promptly, keeping you informed throughout.
Cloud-Based Help-Desk for Swift Resolutions & Tracking Progress
Our cloud-based help-desk enables us to respond to your queries promptly. You can easily create 'tickets' that are assigned to the relevant Operations team. The timeline and action plan are transparent, ensuring your satisfaction before closing the ticket.
24/7 Customer Service
Understanding that not every business is Monday-Friday, 9-5, our customer service line is available seven days a week, reaffirming our commitment to your unique cleaning requirements. As mentioned above, you will also have access to our support portal so you can log requests with us at any time of the day, and track progress in real time.
At Rapid Clean, we go beyond cleanliness – we provide a partnership dedicated to delivering excellence in every aspect of our service.
