Wheatley CE Primary School, Oxfordshire - Cleaning Case Study

Suzanne Whitton • July 16, 2021

Wheatley CE Primary School provides education for children aged 5-11 in the village of Wheatley, Oxfordshire . Heather Flint, the school’s Business Manager, initially spoke to us in July 2019 as she was unhappy with the existing contractor and looking to make a change…

Wheatley CE Primary School logo
Wheatley CE Primary School provides education for children aged 5-11 in the village of Wheatley, Oxfordshire. Heather Flint, the school’s Business Manager, initially spoke to us in July 2019 as she was unhappy with the existing contractor and looking to make a change…

“I had three companies out to tender but chose Rapid Clean for various reasons: a competitive price; the company’s ethos of looking after its staff; and Jessica’s (Sales Manager) conviction that she could deliver the kind of service we were looking for.”

Every new Rapid customer is introduced to the operations team a couple of weeks prior to the start date. Anna Dabal, Rapid’s Contracts Manager in Oxfordshire, visited the school and made a quick decision that it would require a deep clean in order to get it up to our standards. Heather was impressed by the transformation.

“The team took over at the start of Covid when some areas of the school were not being used. Anna decided to use the time and team wisely, to get the whole school up to speed – the before and after pictures in these areas were amazing!”
Wheatley Classroom Floor Before
Wheatley Classroom Floor After cleaning
Wheatley Sink Before
Wheatley Sink after
Wheatley Red Floor Cleaning
Wheatley Floor After cleaning

One of the down sides to starting off so well, is that we then have a reputation to live up to! Has Anna and her team delivered what Jess promised during her initial sales visit?


“Anna is extraordinary” said Heather “Her professionalism, commitment to Rapid, the school, and her team of cleaners, is second to none. She is kind, supportive and works with her team to get them on board. They now truly feel part of the school which is what we wanted all along.”


Current TUPE legislation means that we often inherit cleaners from the outgoing cleaning company. This can sometimes be a concern to potential customers as they believe the poor cleaning is down to the individuals. At Rapid Clean, we believe strongly that good management and dedicated training can change a situation.


“Anna inherited some cleaners but quickly got onto retraining them and she has done this again and again until they reached Rapid’s standards. They have been given a sense of pride in their work and this is thanks to Anna’s encouragement and nurturing style. Anna continues to seek improvement and maintain the standards with new staff.”


When asking Heather whether she would recommend Rapid to other schools…


“I already have! I’ve worked with many contractors and never before have I found one with such a total package of client care. The phone call from Karen in Customer Services to make sure we were happy four weeks in, was such a personal touch. I would highly recommend Rapid Clean to anyone.”


During what has been an extraordinarily difficult year for everyone, it’s been a privilege to work alongside Heather to keep Wheatley School clean and safe for pupils and staff. We look forward to a long and successful relationship.


If you would like to see what Rapid Clean can do for your school, get in touch:

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