When to Switch Cleaning Companies (and How to Do it Right)

July 10, 2025

Hiring a Professional Cleaning Service Should Make Life Easier — Not More Stressful

Hiring a professional cleaning company is meant to give you peace of mind, not create more problems and admin. But what happens when your cleaning provider begins to let you down? Whether it's missed cleans or audits, declining standards, or poor communication, there comes a point when what was meant to be a help becomes a hindrance.


Below we explore the clear signs your cleaning company isn’t working out, what you can do to resolve things, and how to find a reliable, high-quality service that meets your needs.



Signs Your Cleaning Company Isn’t Working Out

If you're consistently experiencing any of the following, it may be time to reconsider your current cleaning arrangement:


  • Frequent no-shows or late arrivals
  • A drop in cleaning quality over time
  • Lack of communication or slow response times
  • Unexpected charges or unclear pricing
  • Unprofessional behaviour or poor customer service


Your cleaning service should offer reliability, consistency, and respect. If that’s no longer the case, it’s worth taking a closer look at your options.

What to Do If You're Not Satisfied with Your Commercial Cleaning Service


It can be frustrating when your cleaning company isn’t delivering the desired standard, but it’s wise to take a structured approach if you’re considering a change:

1. Review Your Cleaning Contract


Look through your contract for details on cancellation policies, service guarantees, and notice periods. Understanding your terms will help you take the right next steps.


2. Keep Records


Document missed appointments, substandard work (with photos, if possible), and communication attempts. This builds a clear case, should you need to escalate things.


3. Raise the Issue


Speak directly with the company—via phone or email—to explain your concerns. Be specific, calm, and respectful, and outline what you want to see improve. Clear, professional communication can sometimes turn things around.


Professional cleaning companies should have an official 'improvement notice' clause, allowing you to exit the contract for poor performance. State clearly that this is the route you want to go down.


4. Allow for Resolution


Some companies may offer a free re-clean or adjust your service plan to address your concerns. If they show willingness to improve, it might be worth giving them another chance.


5. Decide Whether to Stay or Switch


If the problems continue, or the response falls short, it’s time to move on. Don’t feel guilty about making a change that benefits your business.

How to Find a Reliable Cleaning Service

Once you’re ready to make the switch, here are some things to prioritise:


  • Look for consistently positive reviews – Reliability, professionalism, and attention to detail are key themes to watch for.
  • Ask the right questions – What training do staff receive? Are they background-checked? What happens if I’m not satisfied?
  • Ensure they’re fully insured and certified – This protects you in case of any damage or liability issues.
  • Look for a fully managed cleaning company - They are likely to provide better flexibility and tailor their service to meet your specific requirements.
  • Ask for references - Ask the company if they can provide a reference from an existing customer in a similar location/industry.


Use keywords like "how to find a reliable cleaning service" in your search to filter through the noise and find a provider that ticks all the boxes.

At Rapid Clean, we understand that trust is earned. With over 25+ years of industry experience, we offer:


  • Professional, trained and motivated staff
  • Transparent pricing with no hidden fees
  • Service guarantees and flexible plans
  • Friendly, responsive customer service


Whether it’s a one-off deep clean or a regular contract, we tailor our services to your exact needs. Contact us today for a no obligation cleaning quote.

Your business deserves a cleaning company that makes your life easier, not harder. If your current provider is falling short, don’t settle. With the right approach, you can find a trusted cleaning partner that delivers exceptional results, every time.


Ready to make the switch… Why not consider Rapid Clean? We offer a fully managed cleaning service across a wide range of regions in the south of the UK. See why our clients choose us and explore our full range of commercial cleaning services.


You might also be interested in:


Two office cleaners are cleaning an office with a mop and cloth
May 12, 2025
Make sure your office cleaners are meeting your standards with this office cleaning checklist from Rapid Clean
A person wearing yellow gloves is cleaning a window. There are spring flowers in the background.
April 10, 2025
Spring is the perfect time to reassess your commercial cleaning contract. Rapid Clean has outlined signs it’s time to switch providers and what to expect from a reliable contract cleaner.
Professional school classroom cleaning company
By Suzanne Whitton March 14, 2025
Choosing the perfect professional cleaning company for your school with our ultimate guide. Expert tips & insights to ensure a clean & safe environment.
An empty school hallway with lockers and blue doors.
September 2, 2024
Learn 6 essential steps to creating a tailored cleaning schedule for schools. Ensure a safe, clean environment for students and staff with expert guidance.
A dental clinic is being cleaned by a woman wearing scrubs.
June 13, 2025
Cleanliness in healthcare settings isn’t just about looking professional; it’s about protecting patients, supporting staff, and staying compliant. Let’s take a closer look at why cleaning is such a critical part of healthcare.
Black stars on white background
By Jess White May 23, 2025
Meet the 2025 Rapid Superstar Award winner & nominees! Discover how our cleaning team’s dedication & excellence continue to impress clients across the UK.
Two office cleaners are cleaning an office with a mop and cloth
May 12, 2025
Make sure your office cleaners are meeting your standards with this office cleaning checklist from Rapid Clean
Confetti around a hand with pink background
By Jess White April 28, 2025
The first milestone celebration of the year! here are the colleagues who have celebrated a milestone work anniversary with us during Q1 of 2025!
A person wearing yellow gloves is cleaning a window. There are spring flowers in the background.
April 10, 2025
Spring is the perfect time to reassess your commercial cleaning contract. Rapid Clean has outlined signs it’s time to switch providers and what to expect from a reliable contract cleaner.
By Jess White April 2, 2025
Explore how Rapid Clean celebrates Employee Appreciation Day 2025 and why recognising employees plays a vital role in building a motivated and loyal team.
More Posts